At Jilievo PH, we take your privacy seriously. This Privacy Policy explains how we handle personal data when you use our website, mobile platform, and all related services (collectively, the "Platform"). This policy applies to all registered members, visitors, and anyone who interacts with the Jilievo PH platform in any way.
This policy is written in line with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By using the Jilievo PH platform, you agree to the collection and use of information as described in this Privacy Policy.
We've written this policy to be straightforward and easy to understand. If anything here is unclear, just reach out to us at support@jilievoph.best and we'll be happy to explain.
1. What Personal Data We Collect
Jilievo PH collects only the information we genuinely need to provide you with a safe, smooth, and personalised gaming experience. Here's a breakdown of what we gather and why:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID | Account registration & KYC verification |
| Contact Data | Email address, mobile number | Registration & account updates |
| Financial Data | GCash number, bank account details, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, OS | Automatically when you visit the platform |
| Usage Data | Pages visited, games played, session duration, clicks | Continuously while using the platform |
| Communications Data | Support chat logs, email correspondence | When you contact our support team |
We do not collect sensitive personal data beyond what is required for identity verification and anti-money laundering (AML) compliance. We never ask for unnecessary information.
Secure Bonuses for Every Player
Your bonus data and transaction history are always protected on Jilievo PH.
Play With Confidence
Every game session on Jilievo PH happens over an encrypted, fully private connection.
2. How We Use Your Data
Jilievo PH uses your personal data to run the platform properly and give you the best possible experience. Here's exactly what that looks like:
- Account Management: Creating, maintaining, and securing your Jilievo PH account.
- Identity Verification (KYC): Confirming your identity as required by Philippine gaming and anti-money laundering regulations.
- Transaction Processing: Handling your deposits, withdrawals, and bet settlements accurately and on time.
- Customer Support: Responding to your queries, complaints, and account-related requests.
- Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent or illegal activity on the platform.
- Platform Improvement: Analysing usage patterns to fix bugs, improve features, and enhance the overall gaming experience.
- Marketing Communications: Sending you relevant promotions and updates — only if you have opted in to receive them.
- Legal Compliance: Meeting our obligations under Philippine law, including tax reporting and gaming regulation requirements.
We will never use your data for purposes that go beyond what is listed above without first asking for your explicit consent.
3. Legal Basis for Processing
Under the Philippine Data Privacy Act, we are required to have a lawful basis for processing your personal data. Jilievo PH relies on the following legal grounds depending on the purpose of processing:
- Contractual Necessity: Processing required to fulfil our agreement with you — such as running your account and processing transactions.
- Legal Obligation: Processing needed to comply with Philippine law, including PAGCOR regulations, AML requirements, and tax obligations.
- Legitimate Interest: Processing for fraud prevention, platform security, and service improvement, balanced against your privacy rights.
- Consent: Processing for marketing communications and non-essential analytics, only where you have given your explicit consent.
4. When We Share Your Data
Jilievo PH does not sell your personal information to anyone. However, there are limited situations where we may share your data with trusted parties to operate the platform or meet legal requirements:
- Payment Processors: GCash, Maya, BDO, BPI, UnionBank, and other payment partners receive only the transaction data needed to process your deposits and withdrawals.
- KYC/Identity Verification Providers: Third-party verification services that help us confirm your identity securely.
- Technology Partners: Hosting providers and platform infrastructure vendors who process data strictly on our behalf under data processing agreements.
- Regulatory Authorities: PAGCOR, the National Privacy Commission, or law enforcement agencies when we are legally required to disclose information.
- Game Providers: Licensed game studios whose games appear on the Jilievo PH platform may receive anonymised usage data for game performance purposes.
Every third party we work with is contractually bound to protect your data and use it only for the specific purpose it was shared for.
5. Cookies and Tracking Technologies
Like most online platforms, Jilievo PH uses cookies and similar tracking technologies to improve your experience and keep the platform running smoothly.
- Essential Cookies: Required for the platform to function — keeping you logged in, securing your session, and enabling core features. These cannot be disabled.
- Analytics Cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
- Preference Cookies: Remember your settings like language and display preferences so you don't have to set them every time.
- Marketing Cookies: Used only with your consent to show relevant promotions and measure campaign performance.
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect how the platform works.
When you first visit Jilievo PH, you'll see a cookie consent banner. You can choose which non-essential cookies to allow from there.
Gaming on the Go — Always Private
Whether you're in Baguio or Cebu, your Jilievo PH mobile sessions are encrypted end-to-end.
6. How Long We Keep Your Data
Jilievo PH keeps your personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Here's our general retention schedule:
- Active Account Data: Retained for the entire duration your account is active.
- Closed Account Data: Identity and transaction records are retained for a minimum of 5 years after account closure, as required by Philippine AML regulations.
- KYC Documents: Kept for 5 years following account closure or the last transaction, whichever is later.
- Support Correspondence: Chat and email logs are retained for 2 years to help resolve disputes and improve service quality.
- Marketing Consent Records: Kept for as long as needed to prove you gave consent, plus an additional 1 year after opt-out.
When data is no longer needed, it is securely deleted or anonymised in way that prevents re-identification.
7. Your Privacy Rights
As a Filipino data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal data held by Jilievo PH:
- Right to be Informed: You have the right to know what data we collect and how it is used — which is what this policy is for.
- Right of Access: You can request a copy of your personal data that Jilievo PH holds at any time.
- Right to Rectification: If any of your data is inaccurate or incomplete, you can request that we correct it.
- Right to Erasure: Also known as the "right to be forgotten" — you can request deletion of your data subject to legal retention requirements.
- Right to Object: You can object to the processing of your data for marketing purposes at any time.
- Right to Data Portability: You may request your data in a commonly used, machine-readable format.
- Right to Lodge a Complaint: If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact our Data Protection Officer at support@jilievoph.best. We will respond to all verified requests within 15 working days.
Jilievo PH has a designated Data Protection Officer (DPO) who oversees all privacy-related matters. Your data rights request will always be taken seriously and handled professionally.
8. How We Protect Your Data
Jilievo PH employs multiple layers of security to protect your personal and financial information from unauthorised access, disclosure, alteration, or destruction.
- SSL/TLS Encryption: All data transmitted between your device and our platform is encrypted using 256-bit SSL/TLS protocols.
- Two-Factor Authentication (2FA): Optional but strongly recommended for all accounts to add an extra layer of login security.
- Access Controls: Only authorised Jilievo PH staff can access player data, and only to the extent needed for their specific job function.
- Regular Security Audits: Our systems are regularly reviewed and tested by internal and external security professionals.
- Firewall & Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and real-time threat monitoring tools.
Despite these measures, no digital system can guarantee absolute security. If you suspect any unauthorised activity on your account, please contact us immediately so we can act quickly.
9. Children and Minors
Jilievo PH is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes age verification steps to prevent minors from accessing the platform.
If we discover that a minor has successfully registered or provided personal data, we will immediately close the account, forfeit any associated funds in line with ourTerms and Conditions, and securely delete all data associated with that account.
If you are a parent or guardian and believe your child has created an account on Jilievo PH, please contact us immediately at support@jilievoph.best.
10. Changes to This Privacy Policy
Jilievo PH may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices in data protection. When we make significant changes, we will notify registered users via email or an in-platform notification.
- The "Last Updated" date at the top of this page will always reflect the most recent revision.
- We recommend reviewing this policy periodically so you're always aware of how we handle your data.
- Your continued use of the Jilievo PH platform after any updates to this policy constitutes your acceptance of those changes.
11. Contact Our Data Protection Officer
For any questions, concerns, or requests related to this Privacy Policy or your personal data, you can reach the Jilievo PH Data Protection Officer through the following channels:
- Email: support@jilievoph.best
- Live Chat: Available24/7 on the platform — just click the chat icon on the bottom of any page.
- FAQ: Quick answers are available on our FAQ page.
We aim to respond to all data privacy requests within 15 working days. For urgent security concerns such as suspected unauthorised account access, please contact us via live chat for the fastest response.
Hindi kayo nag-isa pagdating sa privacy. Kung may concern ka tungkol sa iyong data sa Jilievo PH, huwag mag-atubiling makipag-ugnayan. We've got you covered.